Who is responsible for processing my data? Which services are affected?

Lambert Performance S.a.r.l, with its registered office at 7A, rue de Bitbourg L-1273 Luxembourg-Hamm, operates the website providing information on the services offered, accessible at lambert.lu. Lambert Performance is the data controller for your data.

Respecting your privacy is essential for Lambert Performance.

This privacy policy informs you about the services involved in the collection of your personal data.

How do we collect your data? What data is involved?

We collect personal information when you use our services or interact with our website. The information we may collect includes: Data collected from the contact form:
  • Personal data: Identity, identification data = Names, first names, geographical address, email address
  • Personal data: Financial information = Bank details
  • Personal data: Connection data = IP address
  • Personal data: Location data = Mobile phone number
Data collected when you browse the lambert.lu website:
  • your application or device identifiers (cookies),
  • information about your referring URLs,
  • your IP address,
  • the characteristics of the devices you use to access our services (device model, operating system type, browser type and version, language of use),
  • the type of network connection you use (Wi-Fi, 4G, Bluetooth, etc.).

How long do you keep my data?

The retention period for your data may depend on the type of data:

  • Data necessary for order management and invoicing: For the entire duration of the commercial relationship and ten (10) years for accounting obligations.
  • Payment method data: This data is not retained by Lambert Performance; it is collected during the transaction and immediately deleted upon completion of the purchase.
  • Personal data: This data is only deleted after 3 years.

Who are the recipients of my data?

Recipients are individuals authorized to receive your data due to their functions. As part of our activities, Lambert Performance’s services and billing departments are recipients of all data categories. The company’s subcontractors receive our customers’ identity, address, and phone number. We do not sell, rent, or disclose your personal information to third parties, except in the following cases:
  • When we have your explicit consent to share your information.
  • When we need to share your information with our trusted partners to provide the services you have requested.
  • When required by law, a court order, or any other legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

Links to third-party sites and social media connections

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of these websites before providing your personal information. We may also offer you the option to log in using your social networks. If you choose to do so, please note that you provide us with your profile information based on the privacy settings defined on the social media platforms you use. We encourage you to consult the privacy policy of the relevant social media platform to understand how your data is shared and used in this context.

Social Networks and User-Generated Content

Please note that any content you share on the social networks we use may be publicly accessible. Therefore, we recommend being cautious when communicating sensitive personal information such as financial data or an address. We disclaim all responsibility for actions taken by third parties if you post personal data on any of our social networks, and we advise you not to disclose such information.

What are my rights?

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • right of access (Article 15 GDPR), rectification (Article 16 GDPR), updating, and completion of your data

  • right to restrict or erase your personal data (Article 17 GDPR), when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication, or retention is prohibited

  • right to restriction of processing of your data (Article 18 GDPR)

  • right to object to the processing of your data (Article 21 GDPR)

  • right to data portability for data you have provided to us, when your data is subject to automated processing based on your consent or a contract (Article 20 GDPR)

These rights can only be exercised within the limits of any contractual or legal obligation. Each user also has the right to lodge a complaint with the Luxembourg supervisory authority, the National Commission for Data Protection: https://cnpd.public.lu/fr.html

How can I exercise my rights regarding my data?

You can exercise your other rights by email, specifying the right you wish to exercise in the subject line of your email: info@lambert.lu access, portability, restriction, objection for reasons relating to your particular situation. Exercising your rights of access and portability requires that the data for which you exercise your rights is linked to the email address used to submit your request. A response will then be sent to you within 1 month of receiving your request.

Modification of this policy

Lambert Performance reserves the right to modify and update its privacy policy at any time in accordance with applicable law.

Can I get additional information? Get help?

For any questions regarding the processing of your data by Lambert Performance, you can contact the data protection officer confidentially via this email address: info@lambert.lu